Frequently Asked Questions
Ordering & MOQ #
What is your minimum order quantity? #
300 pieces per style per color. See our post on MOQ for why this is where honest wholesale pricing starts.
Can I split a 300-piece order across multiple sizes? #
Yes. 300 pcs per SKU/color is the minimum; within that you can request any reasonable size distribution.
Can I split across multiple colors? #
Not below 300 pcs per color. Each color requires its own fabric dye-lot.
Do you have a higher MOQ for custom-developed styles? #
Same 300-pc minimum, but you’ll pay a one-time development/sampling fee (typically $200–$600) which is usually credited against your first bulk order.
Lead times #
How long is sampling? #
7–10 business days for a standard sample round. Complex custom work may take longer; we’ll quote upfront.
How long is production? #
30–45 days for bulk production after PPS (pre-production sample) approval. Complex orders or new fabrics may extend this to 50 days.
Do you offer rush production? #
Sometimes, with a 15–20% rush fee. Depends on current factory loading.
Payment & terms #
What are your payment terms? #
Standard terms: 30% deposit to start production, 70% against Bill of Lading copy (or before shipment for small orders). For established repeat clients we can discuss alternative terms.
What currencies do you accept? #
USD, EUR, and RMB. Wire transfer (T/T) is standard. L/C at sight accepted for orders over USD 50,000.
Shipping #
What shipping terms do you offer? #
- FOB Shenzhen / Guangzhou (default)
- EXW factory (if you use your own freight forwarder)
- CIF and DDP (door-to-door, including duties) available on request
How do you pack for export? #
Individual poly-bag → inner carton (optional) → master carton with export shipping marks. Carton size and count per style quoted on order confirmation.
Customization #
Can you do private-label only? #
Yes. Minimum 300 pcs per SKU/color applies. You provide: custom hang-tag, inner label, and (optional) packaging.
Do you offer fully custom OEM? #
Yes — this is a major part of our business. See our Custom OEM/ODM page for the full process.
Can you reverse-engineer a sample I send you? #
Yes, if the IP is yours or clearly in the public domain. We do not copy designs that are under active IP protection of third parties.
Can I use my own fabric? #
Yes, with a few conditions: minimum 500m of fabric on hand, arriving at our factory at least 10 days before production starts, and pre-tested for shrinkage/colorfastness. We can coordinate the testing on your behalf.
Compliance & certifications #
Are you BSCI-audited? #
Yes — current grade A, last audited in 2024. We’ll share the audit report under NDA.
Is your fabric OEKO-TEX certified? #
The majority of our fabric library is OEKO-TEX Standard 100 certified. Specific certificates per SKU available on request.
Do you test for specific market compliance? #
We can coordinate third-party lab testing for US (CPSIA), EU (REACH SVHC), California Prop 65, and other market-specific requirements. Lab fees pass through at cost.
Samples #
How much does a sample cost? #
Standard samples from our existing line: $30–$80 per piece, depending on style. Express shipping extra.
Are sample fees refundable? #
Sample fees are credited against your first bulk order (not refunded in cash). You pay the shipping in either case.
Can I receive stock samples before committing? #
Yes — we maintain stock samples of our 30 best-selling styles and can ship within 48 hours.
Still have questions? #
Email our sales team — we reply within 1 business day.
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